Last updated July 30, 2026
Privacy Policy
This Privacy Policy explains how Presens (“Presens,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit presens.agency (the “Site”) or otherwise interact with us.
By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.
1. Who we are
Presens is a design and digital solutions agency based in the United States. For privacy-related questions, you can contact us at:
- Email: contact@presens.agency
- Phone (US): +1 614 432 2255
- Phone (Kosovo): +383 49 613 282
2. Information we collect
We collect information in the following ways:
Information you provide
You may choose to provide personal information when you contact us, enquire about our services, or subscribe to updates. This may include:
- Name and business or organization name
- Email address and phone number
- Project details, preferences, and any other information you include in a message
- Newsletter email address, if you subscribe
Information collected automatically
When you visit the Site, certain technical information may be collected automatically by our hosting provider or third-party services we use to operate the Site. This may include:
- IP address, browser type, device type, and operating system
- Pages viewed, referring/exit pages, and approximate timestamps
- General location inferred from IP address (for example, city or country)
- Information related to cookies and similar technologies, as described in our Cookie Policy
Information we do not intentionally collect
We do not knowingly collect sensitive personal information (such as government ID numbers, financial account credentials, or health data) through the Site. Please do not send us sensitive information unless we specifically request it for a legitimate project purpose under a separate agreement.
3. How we use your information
We use personal information for the following purposes:
- To respond to enquiries and provide our services
- To communicate about projects, proposals, and client relationships
- To send newsletters or updates if you have subscribed (you can unsubscribe at any time)
- To operate, maintain, secure, and improve the Site
- To understand how the Site is used and to diagnose technical issues
- To comply with legal obligations and enforce our Terms and Conditions
- To protect our rights, property, users, and the public
4. Legal bases for processing
Where applicable privacy laws require a legal basis (for example, under the GDPR), we process personal information on one or more of the following bases:
- Consent — where you have given clear consent for a specific purpose (such as marketing emails)
- Contract — where processing is necessary to take steps at your request before entering a contract, or to perform a contract with you
- Legitimate interests — such as operating and improving our Site and business, provided those interests are not overridden by your rights
- Legal obligation — where we must process information to comply with applicable law
7. Data retention
We retain personal information only for as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law. Retention periods depend on the nature of the information and our relationship with you. For example:
- Enquiry and project correspondence may be kept for the duration of our business relationship and a reasonable period afterward for record-keeping and legal purposes
- Newsletter subscription data is retained until you unsubscribe or we delete the list entry
- Technical logs may be retained for shorter periods needed for security and operations
8. Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. International transfers
Presens is based in the United States. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws in your jurisdiction. Where required, we take appropriate steps to protect personal information transferred internationally.
10. Your privacy rights
Depending on where you live, you may have rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal exceptions
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request portability of information you provided to us, where applicable
- Opt out of marketing communications at any time
United States state privacy rights
Residents of certain U.S. states (including, where applicable, California, Colorado, Connecticut, Virginia, and others) may have additional rights to know, delete, correct, or opt out of certain data practices. We do not sell personal information as that term is commonly defined under U.S. state privacy laws, and we do not knowingly process personal information for targeted advertising based on cross-context behavioral advertising through the Site at this time.
European Economic Area, UK, and Switzerland
If you are located in the EEA, UK, or Switzerland, you may also have the right to lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can try to resolve your concern.
How to exercise your rights
To exercise any applicable rights, email contact@presens.agency with the subject line “Privacy Request” and enough detail for us to verify and respond to your request. We may need to confirm your identity before fulfilling certain requests.
11. Children’s privacy
The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
12. Third-party websites
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Material changes will be posted on this page. Your continued use of the Site after changes become effective constitutes acceptance of the updated policy.
14. Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: contact@presens.agency
- Phone (US): +1 614 432 2255
- Phone (Kosovo): +383 49 613 282
- Website: https://presens.agency/contact
